Isilda Santos is a spanish virtual receptionist, available to help you with your tasks: telephone call management, calendar management, chat on your website, publication of content on your website, creation of segmented databases, customer loyalty, appointment management ...
Hours: 8 hours a day
Name: Isilda Santos
Age: 28 years
Country of residence: Ceuta - Spain
Languages spoken: Spanish
Its working tools: Internet ADSL, computer, headphones and softphone.
Professional experience: 5 years customer adviser in a call center.
How it works ?
If you are interested in Isilda Santos's profile, you must subscribe to this service. As soon as your payment is made, Isilda Santos will receive your order and will contact you to organize the campaign. You can also contact Isilda Santos to make sure she fits your needs before signing up.
As part of a call-out campaign, you must provide Isilda Santos with the sip account, which will allow her to make calls. You can use a Hivoox sip line or another voip provider for calls.
If you use Hivoox voip services, you will benefit from:
Installation and configuration of the line.
Premium technical support in case of problems.
Call recording: 30 € / month.
Web interface to track work and listen to calls.
Premium minutes rate or unlimited call plans (option).
Display of the telephone number of your choice.
Resolving conflicts if you use Hivoox
1 - The amount paid represents 1 month of work.
If Isilda Santos does not finish the campaign or if you wish to stop working with the sales agent for various reasons, only the days worked (calculated via your Hivoox interface and the call log) will be paid to Isilda Santos and the difference will be refunded. Hivoox will cash you 30 euros as management fees.
If you use the sip line of another voip provider
You must install and configure the softphone at sales agent office or home, and give him the necessary technical support in case of problems related to the quality of the calls or other possible failures. You can also subscribe to our technical support service: 50 € / month.
Resolving conflicts if you use another voip provider
You can only request the cancellation of your order and the refund of the amount paid within 5 days after the start of the campaign. The beginning of the campaign must be notified to Hivoox by you and Isilda Santos via email. In this case, only the 5 days will be paid to the sales agent and the difference will be refunded. Hivoox will cash you 30 euros as management fee.